FAQ

Frequently Asked Questions

How do I begin?

Select your desired service and submit a reservation request. You will receive confirmation and next steps within 24 hours. If your event is outside of the scope of the packaged design services or you have a general inquiry, please fill out the inquiry form here.

How far in advance should I book?

We recommend reserving your date 2–3 weeks in advance whenever possible. Availability is released on a rolling basis, and we do occasionally accommodate shorter timelines depending on the scope and schedule.

Do you travel?

Yes. Maivesse Event Atelier offers installations throughout the Las Vegas area and select destination locations upon request.

Is everything custom?

Each design is tailored to your occasion and space. No two installations are exactly the same, and all concepts are curated within Maivesse’s editorial aesthetic.

When is my date confirmed?

Your reservation is confirmed once the 50% retainer is received and your design agreement is signed.

What is your cancellation policy?

Reservations may be cancelled within 24 hours of booking for a full refund of the retainer.

After 24 hours, the retainer becomes non-refundable, as your date is reserved exclusively and design planning begins.

Bookings made within 72 hours of the scheduled installation are considered final and are not eligible for cancellation or refund due to the expedited preparation required.

If a date change is needed, we will do our best to accommodate based on availability.

What happens if Maivesse must cancel?

In the rare event that Maivesse Event Atelier must cancel due to unforeseen circumstances, all payments made, including the retainer, will be fully refunded.

Please Note: Bookings made within 72 hours of the scheduled installation are considered final due to the expedited nature of preparation and are not eligible for cancellation or refund.