Refund policy
All Maivesse Event Atelier designs are created to order and reserved for specific dates.
A 50% retainer is required to secure your event date and begin the design process. Your reservation is confirmed once the retainer is received and your design agreement is signed.
Cancellation Policy
Reservations may be cancelled within 24 hours of booking for a full refund of the retainer.
After 24 hours, the retainer becomes non-refundable, as your date is reserved exclusively and design planning may begin immediately.
Bookings made within 72 hours of the scheduled installation are considered final and are not eligible for cancellation or refund due to the expedited nature of preparation.
Rescheduling
If a date change is requested, we will do our best to accommodate based on availability.
Rescheduling requests made within 7 days of the scheduled installation may not be eligible for adjustment.
Approved reschedules will have the retainer applied to the new date.
Final Payments
Remaining balances are due 48 hours prior to installation.
Once materials are sourced and production has begun, all payments are non-refundable.
If We Must Cancel
In the rare event that Maivesse Event Atelier must cancel due to unforeseen circumstances, all payments made, including the retainer, will be fully refunded.
Contact
For questions regarding your reservation:
reservations@studiomaivesse.com